FAQ

 SHIPPING? 

- FREE! 

-Express Post
 

-Reliable delivery within 1 to 2 business days 


-A unique code is provided to track your parcel along its journey
 Posting hours 


-All INSTOCK orders are sent within 1-3 business days
 

-All PRE orders are sent the date of arrival. An email, will be sent to the customer, of confirmation of postage along with a tracking code. 

-Xanadu postage does not operate over public holidays and weekends. 

 EXCHANGES AND RETURNS? 

-Xanadu offers exchange for purchase of wrong size. 


-The garment must be returned back to Xanadu HQ within 7 days of receiving the garment. 


-Exchange is not valid on sale items. - Exchange is not valid on Bathers due to hygienic reasons. 


-There is no second exchange on items that have already been exchanged
 

-All returned items must be unused items, attached along with the receipt and tags. If the items have any defects a return will not be accepted. 


-We do not offer refunds (money back returns) please read our size guide carefully or contact us at [email protected] for any queries you may have regarding sizing, for more information on our exchange/return policy or to make an exchange 

Exchange/Return Processing. 

-A refund will only be given if the garment is deemed faulty. Xanadu HQ checks ALL garments before they are sent off to minimize this risk and problem.

-Any garment needing to be exchanged and posted back to Xanadu HQ is done at the cost of the customer


-Once Xanadu HQ has received the garment the customer is returning, an exchange will be processed within 1-3 working days


-Once the exchange has been processed Xanadu HQ will post the exchanged garment back to the customer at no charge

CARE INSTRUCTIONS

-As the garments delicate, a ‘care instructions’ label is not included on the garment. However, it is included in your parcel.

-The care instructions MUST be followed to ensure premium quality and life of the garment.

-The garment can NEVER be machine-washed.

-Dry cleaning is recommended.